Customer ABC (not their real name) required a number of servers for a new project they are undertaking where they are moving a solution that is currently hosted to in-house. We analysed the solution and recommended the following hardware all running Server 2008 x64 Core and running as Hyper-V host servers (later in the project I will be installing various 2008 server roles.
4 x HP DL380 G6 (with the following in each)
2 x Quad core processors
18GB of memory
5 x 300GB SAS storage
1 x 4 port NIC
The customer agreed, hardware and software was purchased and sent to site. A couple of days later I went to site and built the 4 servers and installed them in the customer’s new rack. This all went fine.
I ran the RAID configuration and created a 1TB RAID 5 logical disk then ran the HP SmartStart 8.30 x64 CD. Selected install from the SmartStart menu and selected that I wished to install Windows Server 2008 R2 x64 then chose the Enterprise Core version. I would have liked to have the full 1TB as the system partition but only had the choice of a maximum of ~500GB so I chose to use 64GB for the system partition leaving the rest of the space for the Hyper-V virtual machines.
This next part I was doing on all 4 servers at the same time as there is an element of waiting involved in some areas of the installation.
I entered the required information so that SmartStart could create the unattended answer file for the Windows Server installation. I used this customer’s local administrator password and confirmed it. Windows installed and the servers rebooted, excellent I thought…
I was then prompted to login to Windows so I entered the password I gave during the SmartStart install but this was not recognised. Hmm. Tried it on another server as I thought I might have made a typo (although unlikely as I had to confirm the password) but this also fail saying the username or password is incorrect! Tried to login on the other 2 server but the password is failing on them too.
I thought there might have been an issue with the special character that’s in the password however the only special character is + which is the same in US keyboard layout as it is in UK.
Called HP technical support and told them the issue I was experiencing but their response was “You must have typed the password in wrong”. I did mention to them that the same issue has occurred on 4 different servers and during the installation I had to confirm the password twice per server. So that’s 8 times that I typed the password in wrong. I think not. Their only other suggestion was to install Windows manually.
I decided not to go with their suggestion.
I put the “SmartStart” CD back in and reinstalled the Server 2008 R2 Core OS but left the administrator password blank in the SmartStart software. Low and behold I was able to login with the blank password (and immediately asked to set a password).
Please don’t let this smart and usually helpful software trip you up in the same way.
Hi,
the same just happende to me with 2 HP DL380 G6s + HP SmartStart 8.40 + Windows Server 2008 R2 x64 Enterprise….
very disappointing, but before trying the new SmartStart 8.5 I will just reinstall and leave out the admin password…
thx for that information!
regards
No problem, glad to help. Like you said it is rather disappointing though!
Yeah, this is a pain.. it turns out the problem is the password only allows for 14 characters. I am shocked that HP has not fixed this in the later revisions!
I’m not sure that was the case when I noticed the issue as the administrator password I used was 10 characters long.
Looks like a slightly different issue you’ve discovered! Thanks for commenting!
I just had the same thing happen to me with SmartStart 6.0 Windows Server 2008 R2 on DL380 G5.
It’s a pain isn’t it! Thanks for posting.
got the same problem with Smart Start 8.7
Thanks for the comment! Looks like this is fairly widespread and has now been confirmed to be an issue on smartstart 6.0, 8.4 & 8.7 and I suspect on a few other versions… I never enter the password during the smartstart install any more..
Thought we had the same problem with SmartStart 8.7, but it proved to be the 14-characters problem. Thanks for blogging about this.
Dammit, this just bit me on a DL120G7 with SS 8.70… Very disappointed and annoyed @HP!
If password is more of 8 characters then try only first 8.
Good work !!!
Thanks Mario!
same here gl380 g5, password was 8 characters….
I really appreciate your post. I just ran into the same issue not an hour ago. I type my local admin password probably 50 times a week so I know I didn’t mistype it. I had to re-install windows from scratch.
Same here on HP DL380 G7 with SmartStart 8.70 for Windows 2008 R2 Standard. I put in a shorter temporary password of all lower case letters and it isn’t working to login. Thanks for the info.
Good post. DL380 G7 Smartstart 8.70. Same issue. I had it once before, but at that time i assumed i had entered wrong pwd. Luckily this time I searched Internet and found this post. I tried the 1st 14 chars of initial entered password and that worked! It saved me from having to re-install server.
The password I used was only 9 characters, but one of them was an & sign. NotSoSmartStart.
Good call, NotSoSmartStart it is from now on!
More than 14 characters?
NO PROBLEM
Just use the first 14 and it works!
Thanks a ton! First 14 characters worked for me.