There’s nothing worse that urgently needing access to an application but being refused access due to forgotten password! I know, I know this should always to documented but sometimes you will gain ownership of an issue where the password is not known or just forgotten.
Disclaimer: I know there are many things worse really but it’s pretty annoying nonetheless
Here are a couple of ways to reset passwords which you may otherwise find difficult to reset. I’ll try to update this from time to time with more applications.
- Open a command prompt on the server where you want to change/reset the caroot password.
- In the command prompt browse to the drive where you have ARCServe installed (e.g. C:\Program Files\CA\…)
- Once in the ARCServe folder type in the following: cstop
- This will stop the ARCServe services that are running.
- When all services are stopped open the Windows Explorer and browse to the folder:
C:\Program Files\CA\BrightStor ARCserve Backup\Data\Discovery
Here you will find a folder that has the name of your server.
- Rename this folder. (Don’t delete it as you can always change the name back if there are issues)
- Back in the command prompt type in the following: cstart
- This will start the ARCServe services that were stopped in item 4.
- Still in the command prompt type in the following: Authsetup/p “password” where “password” is what you want the new password to be.
- Close the command prompt and try to open ARCServe with the new password.
McAfee ePolicy Orchestrator 4.x
- Login to your SQL server where your ePolicy Orchestrator DB is located.
- Execute the following query to create a user called epoadmin with a password of epoadmin.
INSERT INTO [dbo].[OrionUsers]
(Name, AuthURI, Admin, Disabled, Visible, Interactive, Removable, Editable)